Keycard 'You've got the key to my heart'

Standard rates

Belgium (BE): €1.50 to €6.95 – free shipping from €100
Netherlands (NL): €2.95 to €8.95 – free shipping from €150

The rate depends on the size, weight and the chosen shipping option.

Shipping schedule

• Ordered before 11am on Monday = shipped on Tuesday
• Ordered before 11am on Tuesday = shipped on Wednesday
• Ordered before 11am on Wednesday = shipped on Thursday
• Ordered before 11am on Thursday = shipped on Friday
• Ordered before midnight on Friday = shipped on Monday
• Ordered on Saturday and Sunday = shipped on Tuesday

Orders are not shipped or processed on holidays. Delivery will be delayed by one business day.

Parcel post with track & trace

Orders shipped by parcel post (track & trace) will generally be delivered the next working day after dispatch, except for any delays at DPD.

Standard delivery takes place Monday through Friday. However, you can also choose Saturday delivery at checkout for an additional fee.

As soon as the driver is on his way with your package, you will receive an email with the estimated delivery time.

Letterbox post without track & trace

If your order is small in size and weight, it can be sent by letterbox post.

Orders sent by letterbox post (without track & trace) are usually delivered within 3 working days after dispatch, except for any delays at bpost or PostNL.

• In Belgium, letterbox post is delivered from Monday to Friday (bpost).
• In the Netherlands, letterbox post is delivered from Tuesday to Saturday (PostNL).

Delays

The delivery times above are indicative. We can always guarantee on-time shipment, but we use external carriers such as DPD, PostNL, and bpost to transport your package. While 90% of packages are delivered according to the schedule above, occasional delays are always possible. We cannot be held responsible for these and recommend ordering well in advance or choosing pickup.

Exceptions

Large orders over €150 may have a longer processing time. Please contact us for an estimated delivery time.

• Delivery time: If you place your order before 11:00 AM, you can expect to collect it the next business day. We don't process orders on Saturdays and Sundays, and pickups are not possible.
• Rate: g ratis

We are not a physical store, only a pickup point. Pickups are only possible by appointment for women, as the delivery is handled one-on-one by the female manager. We strongly urge you to comply with this, not only out of respect for us, but especially because of Islamic regulations regarding this matter.

Collection times are within normal business hours. On certain days, we offer evening collections until 8 PM.

Orders must be collected within 14 days.

Pickup times vary weekly, so these will be communicated along with the address in the pickup notification.

The pickup notification will be sent via WhatsApp or SMS, as emails often end up in spam. Therefore, it's crucial that you provide a correct phone number when ordering.

Depending on the size of the order and the associated processing time and our own logistical capabilities, in some cases we can make an extra trip to the post office, arrange Saturday delivery or prepare your order for collection during the weekend.

The additional cost for an urgent order is 20% of the order amount + any additional shipping costs for example for Saturday delivery.

Contact us via the Whatsapp icon at the bottom right of your screen or via info@islaminspired.com to discuss this option with us. It may be useful to make a screenshot of your shopping cart in advance.

Urgent orders are created manually by us and must be paid for via a payment request.

Want to give one of our products as a gift to someone who lives far away? Let us ship the gift directly and save on shipping costs.

How do you have a gift sent?

• Enter the recipient's name and address in the delivery details.
• Enter your own details in the invoice details.
• Please use your own email address and telephone number for contact details.
• Please indicate in the notes field that it is a gift – we will then not include a packing slip.
• Want to surprise multiple people? Place a separate order for each recipient.

If the recipient is not home, the package will be delivered to a neighbor, a safe place, or a collection point, depending on their preference. Please notify the recipient yourself if this happens.

Tip: Add a greeting card with a personal message to your order so the recipient knows who it's from. Gift wrapping is also included. you must add it yourself.

As you can read in 'Who are we' Islam Inspired is a one-man business. Each product is handmade by one person, so it goes without saying that larger volumes require a longer delivery time or are sometimes simply not feasible. So please contact us first.

By large volumes we mainly mean orders from companies and organisations that, for example, want to order a large number of (business) gifts for their staff or students.

Islam Inspired makes every effort to describe and depict its products as clearly as possible to ensure customers have no surprises upon receipt. If the product still doesn't meet your expectations, you can return it within 14 business days of receipt. Once the product is received unused and undamaged, the purchase price will be refunded to your account. This does not apply to personalized items, which are non-refundable under any circumstances. Personalized items include items printed with names, custom text, and/or a custom color.

Return shipping costs are the customer's responsibility. We will work with you to find the cheapest return option and create the return label for you. We have multiple return addresses, so please do not return products on your own.

If you need to order urgently, make a return, report damage, or report an undelivered order, please email us at info@islaminspired.com with your order number . You can also send us a message via WhatsApp using the icon in the bottom right corner of the screen.

If your order hasn't shipped yet, you can cancel it, unless it's a personalized item. You'll receive a shipping confirmation from us as soon as your order is on its way. If you cancel after receiving this email, our return policy applies. To cancel your order, please send us a message via the WhatsApp icon or email us at info@islaminspired.com.

Personalized items are non-refundable under any circumstances. Once you've placed your order, you can't cancel or change it. Why? Orders are typically processed very quickly. We cannot recoup the materials or time spent creating personalized items. Personalized items include items printed with names, custom text, and/or a custom color.