'Who am I?' is actually a better question because Islam Inspired is a one-man business, run by an Antwerp woman in her thirties who developed a passion for writing and graphic design during her years as a stay-at-home mom.

I always loved making original cards, gifts and treats for family or school occasions, but this remained just a hobby. Until my three children were independent enough and I found time for myself and my personal development again. On February 2, 2020, my hobby became my profession. Islam Inspired was born.

'Decorative, but above all functional' is my motto. The products may look beautiful, but first and foremost they must convey a message, inspire and keep the thought of Allah and His messenger alive. In addition, I insist on developing and producing all my products myself, which gives me the freedom to go far in customization.

From the very beginning I have tried to distinguish myself by writing all texts and quotes myself and focusing on honesty, originality, content and sustainability.

The design, production, shipping and therefore also the quality control are still done by myself in my own familiar studio. I am convinced that these factors have contributed to my Trustscore of 4.9/5 . The webshop has been rated with 5 stars continuously for the past two years. Something I am very proud of and which motivates me to do even better.

Over the past few years I have learned a lot and invested in new machines and materials, which has greatly expanded the range.

Customer friendliness is and will remain my hobbyhorse, I am happy to speak to you and occasionally take you behind the scenes on our Instagram page and my blogs.

Love,

Ellen from Islam Inspired

Prices shown

Islam Inspired is a small business and exempt from VAT. The prices shown in the webshop www.islaminspired.com At checkout, only shipping costs will be charged.

However, you are exempt from shipping costs when:

• you place an order of more than €100 (BE) or €150 (NL) , or
• you collect the order yourself in Ekeren-Donk (Antwerp) .

Fixed prices

Because Islam Inspired operates on a low profit margin and does not charge VAT, the products are already offered at very competitive prices .
Since all customers are treated equally, there is no negotiating on prices .

Large volumes

As mentioned in "About Us," Islam Inspired is a one-man business . Each product is handmade by one person. Therefore, larger volumes may require a longer delivery time or may not be feasible.
In that case, please contact us in advance.

Payment for ready-made products

Products from the webshop are easy to order and can be paid for securely via all common payment methods in Belgium and the Netherlands, including Bancontact, iDEAL, Visa and Mastercard .

Payment for custom products

For custom work, an invoice is drawn up manually and sent by email.
Once paid, the order will go into production.

Purchasing

Are you a store or online store interested in purchasing Islam Inspired products? This is negotiable, but keep the following in mind:
Because we do not charge VAT , you cannot reclaim it.
We can offer a quantity discount depending on the product.

Need an invoice?

Are you an entrepreneur and want to receive an invoice? You can!
Please send us an email with your order number , VAT number and your contact details (if these differ from the shipping details).

We kindly request that you order ready-made products through the website and not via social media or chat channels . This way, we maintain a clear overview and can process orders more quickly.

For additional questions or custom products, you can always contact us.

Option 1: Shipping within Belgium, the Netherlands, France and Germany

Standard rates

• Belgium: €1.95 to €6.95 – free shipping on orders over €100
• Netherlands: €2.95 to €8.95 – free shipping on orders over €150
• Germany and France: €2.95 to €13.95 – free shipping from €200

The rate depends on the size, weight and the chosen shipping option.

Shipping schedule

• Ordered before 11am on Monday = shipped on Tuesday
• Ordered before 11am on Tuesday = shipped on Wednesday
• Ordered before 11am on Wednesday = shipped on Thursday
• Ordered before 11am on Thursday = shipped on Friday
• Ordered before midnight on Friday = shipped on Monday
• Ordered on Saturday and Sunday = shipped on Tuesday

Orders are not shipped or processed on holidays. Delivery will be delayed by one business day.

Parcel post with track & trace

Orders shipped by parcel post (track & trace) are generally delivered the next business day after shipment in Belgium and the Netherlands. Packages to Germany and France take two business days to arrive, subject to any delays at DPD.

Standard delivery takes place Monday through Friday. However, you can also choose Saturday delivery at checkout for an additional fee.

As soon as the driver is on his way with your package, you will receive an email with the estimated delivery time.

Letterbox post without track & trace

If your order is small in size and weight, it can be sent by letterbox post.

Orders sent by letterbox post (without track & trace) are usually delivered within 3 working days of dispatch, except for any delays at local postal distributors.

• In Belgium, letterbox post is delivered from Monday to Friday (bpost).
• In the Netherlands, letterbox post is delivered from Tuesday to Saturday (PostNL).
• In France and Germany, letterbox mail is delivered from Monday to Saturday by La Poste and Deutsche Post.

Delays

The delivery times above are indicative. We can always guarantee on-time shipment, but we use external carriers such as DPD, PostNL, bpost, La Poste, and Deutsche Post to transport your package. While 90% of packages are delivered according to the schedule above, occasional delays are always possible. We cannot be held responsible for these and recommend ordering well in advance or choosing pickup.

Exceptions

Large orders over €150 may have a longer processing time. Please contact us for an estimated delivery time.

Glassware

Our range includes many fragile items. Although we package them securely (including inside any gift boxes), accidents can still happen. Therefore, please check your order upon receipt and report any damage within 24 hours. After that, we cannot be held responsible for damaged glassware.

Undelivered or damaged packages

If you haven't received your order within 7 business days of shipping, please contact us.

If your package is marked as delivered according to the track & trace information, but you haven't received it, we can initiate an investigation with DPD. First, check that the package hasn't been delivered to a neighbor, in a safe place, or in your mailbox.

• Packages that are not delivered or are damaged due to a carrier error will be resent at our expense.

• Packages that could not be delivered due to a customer error will only be reshipped upon request and at the customer's expense (once we receive them back). If you wish to cancel your order for this reason, the shipping costs for the first attempt will not be refunded. Personalized items are never refunded. Therefore, always carefully check your shipping information and collect packages promptly from the collection point.

If you haven't picked up a package on time, we'll receive a return invoice from DPD for the return costs. These costs will be charged to you.

If you receive a damaged package, please immediately take photos of the inside and outside of the package, including the shipping label, and send them to us. This way, we can file a claim with the carrier and send you new products free of charge.

Option 2: Pick up by appointment in Ekeren near Antwerp (free)

If you order before 11:00 AM, you can generally expect your order to be ready for collection the next business day. Large orders over €150 may have a longer processing time. Please contact us for an estimated delivery time.

We do not process orders on Saturdays and Sundays and collection is not possible.

We are not a physical store, only a pickup point. Pickups are by appointment only for women, as the female manager handles the handover one-on-one. We urge you to respect this, both out of courtesy and due to Islamic regulations.

Pickup times are within normal business hours. On certain days, we offer evening pickups until 8:00 PM.

Orders must be collected within 14 days.

Pickup times vary weekly and are communicated along with the address in the pickup notification. This notification is sent via WhatsApp or SMS, as emails often end up in spam. Therefore, always provide a correct phone number with your order.

Urgent orders

Depending on the size of your order, the processing time, and our logistics capabilities, we may sometimes make an extra trip to the post office or prepare your order for collection over the weekend.

The additional cost for an urgent order is 20% of the order amount + any additional shipping costs (e.g. Saturday delivery).

Contact us via the WhatsApp icon at the bottom right of your screen or via info@islaminspired.com To discuss this option, please include a screenshot of your shopping cart.

Rush orders are created manually and must be paid via a payment request.

Returns

Islam Inspired makes every effort to describe and depict its products as clearly as possible, so you won't encounter any surprises upon receipt. If a product doesn't meet your expectations, you can return it within 14 business days of receipt.

Once the product is received unused and undamaged, we will refund the purchase price. This does not apply to personalized items, which are non-refundable under any circumstances.

Return shipping costs are the responsibility of the customer. We are happy to help you choose the most economical return option and, if desired, create a return label for you.

Do you need to order urgently, return items, report damage, or report an undelivered order? Email us with your order number at info@islaminspired.com or send us a message via WhatsApp (icon at the bottom right of the screen).

Personalized items

Personalized items are non-refundable, and once the order is placed, it cannot be canceled or changed. Why? Orders are usually put into production immediately, meaning material and labor time cannot be recouped.

Personalised items include: items printed with names, your own text and/or a colour of your choice (via the colour picker).

Cancel

If your order has not yet been shipped, you can cancel it (except for personalized items).
You'll receive a shipping confirmation once your order is on its way. If you cancel afterward, our return policy applies.

Send us a message via the WhatsApp icon or email us at info@islaminspired.com to cancel your order.

Would you like us to send you a gift?

Want to give one of our products as a gift to someone who lives far away? Let us ship the gift directly and save on shipping costs.

How do you have a gift sent?

• Enter the recipient's name and address in the delivery details.
• Enter your own details in the invoice details.
• Please use your own email address and telephone number for contact details.
• Please indicate in the notes field that it is a gift – we will then not include a packing slip.
• Want to surprise multiple people? Place a separate order for each recipient.

If the recipient is not home, the package will be delivered to a neighbor, a safe place, or a collection point, depending on their preference. Please notify the recipient yourself if this happens.

Tip: Add a greeting card with a personal message to your order so the recipient knows who it's from. You'll also need to add any gift wrapping yourself.

Islam Inspired values ​​originality highly. She designs all her prints herself and passionately writes her poems, rhymes, and quotes. Given the time and energy invested in this, it goes without saying that all these designs and texts are copyrighted .

Copying designs and texts without permission is theft . This is not only punishable under the Belgian Penal Code but is also considered one of the major sins in Islam .

Although copyright theoretically arises automatically, in practice it's not always easy to prove who the original creator is. That's why Islam Inspired has registered all its graphic designs and self-written texts with the BOIP (Boiport, the Dutch Institute for Public Works and Water Management).

The BOIP (Benelux Office for Intellectual Property) is an official body authorised to provide designs and texts with a date stamp , so that in the event of a dispute it can be demonstrated that Islam Inspired is the original creator.

If Islam Inspired detects a copyright infringement, it will issue an invoice for using intellectual property and explicitly request the removal of the pirated products. If this request is not met, legal action will be taken.

Our products are sold exclusively through this website. If you, as a customer, happen to notice a copyright infringement, please report it immediately to info@islaminspired.com. .

Don't find what you're looking for in our ready-made products? You can have an existing design adapted or have a completely new message written for yourself or a loved one, and have it designed in a design of your choice. All products on the website can be custom-made .

Digital shipping

Cards (such as announcements, invitations, greeting cards, etc.) and posters can also be sent digitally , so you can print or send them yourself.
This way you save on shipping and material costs.

Request custom work in a timely manner

We recommend requesting custom work at least two weeks in advance .
For birth announcements, we even recommend contacting us at least two months in advance .

How is the price calculated?

The prize consists of the following components:

1. Material costs
   The net cost price of the product and packaging.
   If you choose a digital design, these costs will of course be waived.
   The material cost varies per product.
2. Working hours
   Design, administration and communication with the customer are charged at €0.49 per minute .
3. Postage costs
   Orders above €100 (BE) and €150 (NL) are shipped for free .
   Collection from our branch in Ekeren-Donk (Antwerp) is also free of charge .

How long does a design take on average?

• Quick designs:
  Customers who know exactly what they want, provide clear instructions, supply their own text or opt for a minimalist design can expect a processing time of 30 minutes to 2 hours .
  Even small changes to an existing design can be implemented quickly.
• Complex designs:
  If we have to come up with both the design and the texts ourselves and regularly communicate this back to the customer, the processing time increases to 3 to 8 hours .

Payment

For custom work, an invoice is drawn up manually and sent by email.
Once payment is received, the order will go into production.

What don't we do?

We are open to all requests, provided they fall within the Islamic framework . For example, we do not design for Christian holidays, Valentine's Day, or birthdays .

We can incorporate texts or images supplied by you into a design of your choice, provided that this is not subject to copyright .

Because we already work with low profit margins , do not charge VAT and treat all customers equally , there is no negotiating on prices .